tIPS & TRICKS FOR A HAPPY STAY
PLEASE, IF YOU FIND SOMETHING
Please, if you find something not right, broken, not working or simply not to your liking inform us immediately by texting the house manager. We will respond during normal business hours, 24/7 for emergencies (and if we can all the time) to help you resolve the issue as soon as possible.
We like to keep our homes on a 5 star level and the only way we can do this is if we are aware of a problem should it occur so we can correct it right away.
Thank you for giving us the chance of working with you!
Our homes are all on a modern NEST system.
Our AC system will not cool below 72 or heat above 70 without prior agreement and permission of the host.
AIR CONDITIONING: ALL DOORS AND WINDOWS MUST BE CLOSED WHEN THE AC IS IN USE. Please understand, Florida is a tropical destination and temperatures may be extremely high throughout the year and that air-condition units are not made to cool the house down more than 15 degree Fahrenheit below the outside temperature.
If you have any questions please contact us. Different condition may apply throughout the year.
Please get in touch with our house manager at least 24 hours prior to your check-in in order to arrange a smooth check-in experience.
Then, please, after you arrive at Miami/ Fort Lauderdale/ Palm Beach Airport inform her/him about the progress of your trip so she can be at the house for you just upon your arrival.
Our house manager are available by phone, text and WhatsApp.
Please make sure to bring the credit card used for the reservation to the check-in. Our house manager will have to cross check the payment method upon check in. Thank you.
Check-in is usually between 4.00 pm – 8.00 pm. Early or late check-ins have to be arranged and approved in writing by host.
At the expiration of this agreement guest shall peaceably surrender the premises and turn in all keys, leaving the premises in good, clean condition, excluding ordinary wear and tear. Guest must leave the unit in “broom-clean” condition, with trash placed in outside trashcans and BBQ left without food leftovers.
Latest check out time is 11.00 am. The Check-out should be arranged with the house manager. A late check-out has to be approved and in writing by the host.
covid 19 – difference between cleaning and disinfecting
Although the home has been cleaned by a professional cleaning service and the main surfaces have been disinfected it is not possible to guarantee a home completely free of germs and guests are ultimately responsible for disinfecting the things they touch.
When it comes to preventing the spread of germs, it helps to understand the difference between cleaning and disinfecting. Cleaning is the act of removing germs, dirt, and impurities (like when you use a soapy sponge to wipe off a visibly dirty counter or stovetop). Disinfecting is when you use chemicals to kill germs (like spraying with a bleach solution).
POOL/ HOT TUB/ CANAL: The subject property has a swimming pool, hot tub and Villa MargueritaVilla a canal located thereon.
The Licensee/ Guest(s) will use the swimming pool/ hot tub at the Licensee’s/ Guest’s own risk. It is not allowed to jump in the pool/ hot tub at any time. It is prohibited to swim in, jump into or use the canal in any other way. Only guests who are able to swim safely are allowed in the back yard where the pool/ hot tub are located. The Licensor/ owner and/ or staff of the Licensor will not be held responsible for the injuries sustained by the Guests and/or the or Guests’ visitors when using the swimming pool/ hot tub, and the Guest will indemnify the Licensor and/ or Licensor’s staff for any actions resulting from injuries to Guests and/or Guests’visitors.
NO CHILDREN UNDER THE AGE OF 12 ARE PERMITTED TO USE THE HOT TUB AT ANY TIME.
ALL GUESTS including children HAVE TO BE SAFE SWIMMERS.
no pets & no smoking & no parties
we are trying to be as allergy friendly as possible
Sorry, smoking inside is strictly forbidden.
Thank you for your cooperation and understanding. If you must smoke, we do understand and we have nice seating areas outside for our smoking guests.
We do not allow any kind of animals in the house. We are highly allergic to all kinds of animal dander, dust and saliva, live in our homes from time to time ourselves and are therefore not able to host animals, not even service animals. It is also forbidden to feed the wildlife (cats, raccoons etc. outside the house). Thank you for understanding.
Sorry, gatherings and any kind of parties are not allowed in this house. Only registered guests may enter the premises and the house. Have one or two friends come over because they also visit the area? No problem, just register their names on your contract.
Please pack your trash in plastic bags and seal them tide before placing in the trash bins.
The trash is picked up twice a week.
Please assist our team the night before trash pick up by placing the trash cans on the curb in order to ensure that the trash is picked up on a regular basis.
Trash day in Fort Lauderdale: Wednesday and Saturday (Recycle-Day Wednesday)
Trash day in Lake Worth Beach: Monday and Thursday (Recycle-Day Friday)
HURRICANE/ FLOOD/ CDC POLICY/ ACT OF NATURE: please note that Florida has a hurricane season. The host is not required to rebate the license fee in the event of a voluntary or mandatory evacuation. We regret that we cannot be liable for wether and that other catastrophic/CDC memo do not constitute a reason for cancellation with refund.
There is no refund in case of an abbreviated stay.
Please, we recommend buying an adequate travel insurance covering these events.
We understand that the circumstances of the last year have moved many of us to use the home also as an office. We therefore equipped our homes with at least one desk to make the stay for those easier who are working from their “home office”.
However, please understand that our homes are homes and not office buildings when it comes to internet. We always purchase the fastest internet available at every location and we are subject to speed limitations which are offered by the phone company and in many cases cannot be compared to your office building in a big city.
Thank you for understanding.
Article by Seth Porges
Aug 28, 2017, 09:01am
The 5 Things Airbnb Guests Should Never, Ever Do
As a longtime Airbnb host, I’ve seen it all. What many guests don’t realize is that Airbnb has its own unwritten code of conduct, and that following a few basic rules will make life easier on a potentially stressed host, while making it more likely they will go out of their way to make sure you have the best trip possible—and leave you a good review.
1) Arrive Without Confirming Details
If you told a host you were checking in at 3pm, and it looks like traffic or a flight delay is going to bump things closer to 8pm, for the love of all that is holy: Tell your host! A huge number of guests—particularly ones more used to hotels—think they can just show up anytime after (or, even worse, before) the listed checkin time and somebody will be waiting for them. The fact is that a lot of hosts juggle Airbnb duties with the rest of their busy lives, and there’s a good chance your host scheduled your checkin between work, family, and fun. If you don’t tell them that your arrival time may have changed, you may very well keep a good person waiting for hours.
You’ll want to confirm other details too. Some guests have a tendency to only look at the checkin instructions once they’ve showed up at the address. If you have any questions about how to find the place or get in, the right time to ask is before your trip.
2) Sneak In People Or Pets
Every host is going to deal with this sooner or later, but there are always guests who have no problem bringing five people to their two-person booking. There so many reasons this is a bad idea—even if your intentions are innocent, and your goal isn’t to throw a rager. Besides the deceit and lack of decency, guests who aren’t part of an official booking may not be covered by Airbnb’s customer service, meaning if something goes wrong, things can get real bad, real fast. A host’s insurance may also have strict occupancy limits, and exceeding that can create liability issues.
Hosts may also charge an extra-person fee for larger groups. Of course, avoiding these fees is probably the most common reason for the ol’ sneakaroo. But the fact is that more people tends to equal more problems. There’s more wear and tear on the house, greater utility use, possibly greater insurance costs, more laundry and associated expenses, a greater chance somebody will spill red wine on a white rug, et cetera, et cetera, et cetera. I promise you we’re not trying to rip you off with these fees, it’s simply more time, hassle, and expense to host more people. Please respect that.
The other big reason for the sneak-in: A desire to bring in more people than the host might allow as a max. Again, this is wrong for so many reasons. That limit exists for a reason: Whether it’s common sense (maybe it’s a small place), an insurance mandate, a building rule, or simply a desire to not host parties. Please. Please. Please respect hosts’ max. If it looks like your cousin is going to be joining you at the last minute, tell the host. Ask! If a guest is upfront and honest, I’ll do all I can to accommodate their group—even if it means bending my own rules. And I always appreciate the honesty.
3) Rate Your Stay Based On The Hotel “Star” System
This is every Airbnb host’s nightmare review: “Great stay! Everything was perfect! Four stars.” Problem is, many guests view the Airbnb star-rating system as analogous to hotel stars, which have nothing to do with how well a stay met expectations, and everything to do with indoor swimming pools and on-call concierges. When the above reviews occur, I often ask guests what I could have done to earn that fifth star, and the answer is usually something along the lines of: “Nothing! The stay was great and four stars is really good! I imagine five-stars being like the Ritz.”
What these guests may not realize: Four stars may be totally great for a hotel, but is pretty much an unacceptable rating on Airbnb. Seriously: The site sends hosts warning notices if you rack up too many four-star reviews, and four-star listings may even be delisted. Airbnb star ratings are effectively binary: Five stars is great, and anything else is really bad.
Bottom line: Rate your stay based on how well it met your expectations based on your needs and how the listing presented itself. Do not rate it based on the standard hotel star-rating system.
4) Take Things Without Asking—Especially Linens And Towels
It goes without saying: When it comes to Airbnb guests, thou shalt not steal. Less obvious: It’s a really, really good idea to ask before raiding the closet for linens and towels.
Such a grab may seem innocuous to guests, but the fact is that those linens could have been set aside for the next booking. If there’s a tight turnaround, finding out those set-aside linens are now soiled can create a real headache.
If you need more than what is provided, the answer is simple: Ask! And if at all possible, do it in advance if, for example, you know somebody will be sleeping on a sofa or you’ll need extra towels for the beach or pool. I tell guests I’m always happy to provide whatever they need, but to please let me know in advance.
5) Rely On SMS For Airbnb Messages
In addition to the Airbnb site and app, users can read and respond to Airbnb messages via SMS. However, this is something you should never, ever do. The problem: The SMS character limit cuts off all but the shortest Airbnb messages, which creates no shortage of communication snafus when guests miss vital info tucked into the end of longer messages. To make things worse, the guests who tend to lean towards using SMS over the Airbnb app are often Airbnb newbies who could most benefit from whatever important info we’re trying to send their way so as to ensure they have a smooth stay.
Instead of using SMS, just download the Airbnb app and use it for your messages. Believe me: It makes things easier for all.
I’m a New York-based writer and entrepreneur. I appear on a few shows on the Travel, Science, History, Discovery, and Nat Geo channels. I also write for numerous publica…